Customer service is a holiday priority
By Tannette Johnson-Elie Many businesses are scrambling to get ready for the holiday shopping rush by sprucing up their stores, hiring extra staff and stocking up on inventory. Nothing stands out...
View ArticleCustomer service in the age of social media
By Mark Evans Thanks to social media sites like Twitter, nothing is secret anymore. Particularly a company’s triumphs and errors in customer service. Numerous consumer incidents have turned viral...
View ArticleCustomer Service in the Age of Social Media
I had an awful customer service experience recently and while I won’t name the company, it certainly soured me on ever using their products again. It’s hard to believe that in the age of social media...
View ArticleMarketing Mythbusters: Social Media customer care
By Karen Geier There was a time when every company was champing at the bit to get on Facebook and Twitter. They wanted to know just how many people were fans of their children’s shoes or mascara or...
View ArticleThe Now Of Social Communication [Infographic]
You’ve already heard a lot this week about the evolution of our company. Our CEO, Michael Nowlan, wrote about what this change means and our COO, Jim Delaney, wrote about how these changes reflect a...
View ArticleMasters of Customer Service
By Tannette Johnson-Elie Customer service is the lifeblood of every business, but keeping customers satisfied is harder than ever these days as consumers collectively can make or break a company...
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