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Customer service is a holiday priority

By Tannette Johnson-Elie   Many businesses are scrambling to get ready for the holiday shopping rush by sprucing up their stores, hiring extra staff and stocking up on inventory. Nothing stands out...

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Customer service in the age of social media

By Mark Evans   Thanks to social media sites like Twitter, nothing is secret anymore. Particularly a company’s triumphs and errors in customer service.   Numerous consumer incidents have turned viral...

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Customer Service in the Age of Social Media

I had an awful customer service experience recently and while I won’t name the company, it certainly soured me on ever using their products again. It’s hard to believe that in the age of social media...

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Marketing Mythbusters: Social Media customer care

By Karen Geier   There was a time when every company was champing at the bit to get on Facebook and Twitter. They wanted to know just how many people were fans of their children’s shoes or mascara or...

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The Now Of Social Communication [Infographic]

You’ve already heard a lot this week about the evolution of our company. Our CEO, Michael Nowlan, wrote about what this change means and our COO, Jim Delaney, wrote about how these changes reflect a...

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Masters of Customer Service

By Tannette Johnson-Elie   Customer service is the lifeblood of every business, but keeping customers satisfied is harder than ever these days as consumers collectively can make or break a company...

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